LONDON CHAMBER OF COMMERCE AND INDUSTRY

Raja's Commercial College is one of the first private commercial schools in Singapore to offer LCCI courses to students. We are a LCCI registered centre providing an array of LCCI courses which we are working towards expanding. As LCCI qualifications are internationally recognised, we are very proud to be associated with this examining body.

CUSTOMER SERVICE (LEVEL 2)

NEW CLASS COMMENCING SOON! REGISTER EARLY TO AVOID DISAPPOINTMENT.

The aims of this syllabus are to enable candidates to develop :

* knowledge and understanding of the elements of Good Customer Service
* the ability to apply these elements to realistic situations
* an understanding of personal behaviours and processes that enhance service delivery
* the ability to apply these behaviours and processes within the job role

The modules covered under this course are :

THE ROLE OF CUSTOMER SERVICE
DELIVERING RELIABLE SERVICE
COMMUNICATING DIRECTLY WITH CUSTOMERS
HANDLING AND SOLVING CUSTOMER PROBLEMS

Course Details are as follows :

Duration of Course : 4 months
Sessions : 2 days per week - Wednesdays and Fridays (except on public holidays)
Duration of each session : 2 hours

For more details on our Customer Service course, please do not hesitate to contact or email us. We look forward to hearing from you.

Important : All course fees quoted are exclusive of registration fees, course materials or other fees pertaining to the application of a student's pass and other incidentals. All course fees indicated above are subject to change without notice. Students are strongly encouraged to enquire prior to registration. Course fees for local students are payable in cash. Fees paid are non-refundable. Students who opt for the Students Protection Scheme will be required to sign a Standard Students Contract and course fee will be paid, via cheque or money order, into an escrow account. Additonal registration fees are applicable for this option. Please read and understand the terms and conditions stipulated within the College's registration form prior to registration.