Quality And Service Guarantee

Since 1957, Raja's Commercial College has been committed to providing quality education to all students who have come through our doors. Our commitment to quality education is reflected in our students performing very well in examinations as well as succeeding in moving up the corporate ladder or venturing into entrepreneurship. Many of our International students have successful businesses dealing in import and export and attribute their success to the courses pursued at our College. Their success is our inspiration to further improve our quality of education and adjust our courses to meet the requirements of today's environment.

In line with this commitment, we have applied for and successfully attained CASETrust For Education accreditation through Consumers Association of Singapore. Please click here to view our certificate.

We will continue to provide our customers with the highest standard of service and we will deal with all service complaints fairly and promptly.

At Raja's Commercial College, we endeavour to provide excellent service to all our current and potential students. Our staff are trained and reminded to practice utmost integrity while serving you, our valued student.

Confidentiality Policy

Our College has always committed ourselves to protecting students' privacy and confidentiality. Information provided by students during enrolment is used solely for our College's records. Raja's Commercial College frowns upon tele-marketing and email spamming and will, in no way, release or sell information provided to the College to any third-parties. Please note, however, that the College is obliged to release student's particulars to the Immigration and Checkpoints Authority, The Singapore Police Force or any Government agencies of the Republic of Singapore as and when legally required. Under such circumstances, the College is not obliged to inform the student prior to releasing the student's information.

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Fair Dealing Policy

We will deal with all service complaints fairly and promptly within our stipulated service standards. Should you encounter any lapse in our standard of service or unethical tactics employed, you are encouraged to report such acts to our Management immediately.

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Student Protection Scheme

Applicable to All Students

(A) ESCROW

All International students are required to, upon registering as a student of the College, sign up for the Student's Protection Scheme (SPS) whereby all tuition fees are paid into an Escrow account maintained by DBS Bank Limited who will administer the payment of fees to the school. Local students (Singaporeans and Permanent Residents) may opt for the Student's Potection Scheme upon registration.

This measure has been introduced to protect students' interest in the event that the school is unable to continue operation due to insolvency, regulatory closure or inability to pay penalties/refund of fees to students arising from judgments made against it by the duly constituted courts in Singapore.

We accept payment via Cashier's Order / Money Order only for International Students. For local students, we accept Personal Cheques / Company Cheques / Cashier's Order / Money Order. All payments to escrow are to be made to Raja's Commercial STFA (Escrow).

You may view our Master Escrow Agreement with DBS Bank Limited here.

(B) Case Approved Student Contract

The student will also be required to read, understand and sign the Standard Student Contract (SSC) prior to the school applying for a Student's Pass on behalf of the student. This is a legally binding contract between the college and its student and incorporates the following:

1 Course details including course title, course duration, entry requirements and qualifications awarded.
2 Committed to Student Protection Scheme by Student Tuition Fee Account
3 Full disclosure of all cost incurred for each course.
4 Refund policy for the following

• Where the school fails to fulfill its obligations
• Where the student chooses to leave the course or are asked to leave
• Where the students request for a transfer to another course within the school or to another school

5 Dispute resolution mechanisms.

Failure to apply for the SPS or sign the SSC will result in the College not being able to process the student's application. The student is encouraged to seek clarification if they are unclear about the terms / policies stipulated in the SSC prior to signing.

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Grievance Procedure

Not only do we take the quality of education provided to you seriously, we will also endeavour to resolve any grievances you may have pertaining to your course fees or service provided. Our Dispute Resolution Mechanism for resolving grievances can be found on this link.

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